Zendesk Chat Predefined Reports
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Zendesk Chat Predefined Reports
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Overview
The Zendesk Chat datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.
Agent Timeline
Field | Data Type | Dimension/Metric |
---|---|---|
agent_id | Integer | Dimension |
start_time | String | Dimension |
duration | Float | Metric |
engagement_count | Integer | Metric |
status | String | Dimension |
Agents
Field | Data Type | Dimension/Metric |
---|---|---|
id | Integer | Dimension |
first_name | String | Dimension |
display_name | String | Dimension |
String | Dimension | |
enabled | Boolean | Dimension |
enabled_departments | String | Dimension |
create_date | String | Dimension |
departments | String | Dimension |
last_login | String | Dimension |
last_name | String | Dimension |
login_count | Integer | Metric |
role_id | Integer | Dimension |
roles | Record | Dimension |
Chats
Field | Data Type | Dimension/Metric |
---|---|---|
id | String | Dimension |
proactive | Boolean | Dimension |
dropped | Boolean | Dimension |
comment | String | Dimension |
rating | String | Dimension |
deleted | Boolean | Dimension |
department_id | Integer | Dimension |
department_name | String | Dimension |
referrer_search_engine | String | Dimension |
duration | Integer | Metric |
end_timestamp | String | Dimension |
engagements | Record | Dimension |
history | Record | Dimension |
agent_ids | String | Dimension |
referrer_search_terms | String | Dimension |
missed | Boolean | Dimension |
abandon_time | Float | Metric |
count | Record | Dimension |
agent_names | String | Dimension |
message | String | Dimension |
response_time | Record | Dimension |
session | Record | Dimension |
skills_fulfilled | Boolean | Dimension |
started_by | String | Dimension |
tags | String | Dimension |
timestamp | String | Dimension |
triggered | Boolean | Dimension |
triggered_response | Boolean | Dimension |
type | String | Dimension |
unread | Boolean | Dimension |
update_timestamp | String | Dimension |
visitor | Record | Dimension |
webpath | Record | Dimension |
zendesk_ticket_id | Integer | Dimension |
Chats List
Field | Data Type | Dimension/Metric |
---|---|---|
id | String | Dimension |
rating | String | Dimension |
count | Record | Dimension |
referrer_search_terms | String | Dimension |
response_time | Record | Dimension |
department_name | String | Dimension |
duration | Integer | Metric |
end_timestamp | String | Dimension |
history | Record | Dimension |
agent_names | String | Dimension |
message | String | Dimension |
missed | Boolean | Dimension |
agent_ids | String | Dimension |
zendesk_ticket_id | Integer | Dimension |
comment | String | Dimension |
department_id | Integer | Dimension |
session | Record | Dimension |
started_by | String | Dimension |
tags | String | Dimension |
timestamp | String | Dimension |
triggered | Boolean | Dimension |
triggered_response | String | Dimension |
type | String | Dimension |
unread | Boolean | Dimension |
visitor | Record | Dimension |
webpath | Record | Dimension |
referrer_search_engine | String | Dimension |
Department Events
Field | Data Type | Dimension/Metric |
---|---|---|
id | String | Dimension |
account_id | Integer | Dimension |
department_id | Integer | Dimension |
field_name | String | Dimension |
timestamp | String | Dimension |
value | Record | Dimension |
Departments
Field | Data Type | Dimension/Metric |
---|---|---|
id | Integer | Dimension |
description | String | Dimension |
enabled | Boolean | Dimension |
members | String | Dimension |
name | String | Dimension |
settings | Record | Dimension |
Shortcuts
Field | Data Type | Dimension/Metric |
---|---|---|
id | String | Dimension |
departments | String | Dimension |
message | String | Dimension |
name | String | Dimension |
options | String | Dimension |
scope | String | Dimension |
tags | String | Dimension |
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