- Product
- Solutions
Technical Support Engineer
About The Position
Rivery’s SaaS platform provides a fully-managed solution for data ingestion, data transformation, data orchestration, reverse ETL and more, with built-in support for your data operations development and deployment lifecycles.
Rivery’s data solutions are used by some of the world’s biggest brands, enterprises, and startups in over 20 countries. Our platform helps data professionals, CIOs, BI analysts, and marketing experts solve complex data challenges. As our company grows, we are looking for the brightest minds across multiple disciplines to join our teams in US, UK, and Israel.
Rivery is a leading data integration and automation platform, empowering businesses to streamline data processes and gain valuable insights. Our innovative solutions enable clients to easily connect and manage their data from various sources, transforming it into actionable information.
We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer at Rivery, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will
- Develop a deep understanding of Rivery's data integration platform, staying up-to-date with new features and enhancements
- Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
- Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
- Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
- Assist in conducting product training sessions for clients, empowering them to utilize Rivery's platform efficiently.
- Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
- Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.
Required skills
- 1-2 years of experience as a Support Engineer within a technology or data-centric environment, OR be a recent graduate with a degree in Computer Science, Data Analytics, or similar fields.
- Demonstrated strong understanding of databases and data structures, including proficiency in SQL query writing.
- Experience with SaaS technical and data products, as well as familiarity with data operations spaces such as ELT and data orchestration.
- Outstanding problem-solving abilities and analytical thinking, suitable for a fast-paced and team-oriented environment.
- Excellent communication skills, with fluency in English both in written and verbal forms.
- A strong eagerness to learn new technologies and frameworks.
Advantages
- Practical experience in working with APIs, preferably using tools like Postman.
- Knowledge of Python or other scripting languages
Rivery Offers
- Collaborative and innovative environment – make an impact on worldwide Rivery customers while working on the newest cloud technology.
- Company Stock Options.
- Great location in Ramat-Gan
- Hybrid work- 3 Days onsite
- Great environment, creative and innovative team.
Join us at Rivery, where you can be part of an innovative team transforming the way businesses handle data! Be part of our growing team and make a meaningful impact as we continue to shape the future of data integration and automation. Your skills and passion will play a crucial role in driving our success and empowering businesses worldwide with actionable insights..
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