Rivery is a cloud-based DataOps platform that empowers businesses to unlock the possibilities hidden within their data.

 

Rivery’s fully managed platform helps hundreds of companies around the world to consolidate, orchestrate, and manage all their data with ease and efficiency. We are on a mission to enable our customers to build the perfect ecosystems for all their data processes.

 

Rivery’s data solutions are used by some of the world’s biggest brands, enterprises, and startups in over 20 countries. Our platform helps data professionals, CIOs, BI analysts, and marketing experts solve complex data challenges. As our company grows, we are looking for the brightest minds across multiple disciplines to join our teams in New York, London, and Tel Aviv.

About the Rivery Support Team

At Rivery Support we are customer-obsessed and focused on delivering fantastic customer service. 

We have a positive, collaborative team environment with coworkers who genuinely care about their work and value a high level of professionalism in everything we do. The foundation to our philosophy is continuous teaching, learning, and growth for all team members as they share in the journey that is the story of our company.

 

Job Description: 

We are looking for a Rockstar Support Manager to help us support and grow our Support team in EMEA – you will ensure every customer – new and returning – feels that they’ve been provided the highest quality support possible.

 

Responsibilities:

  • Provide world-class service to all our customers
  • Provide coaching and share feedback regularly
  • Provide timely reports on customer support metrics and KPIs
  • Handle elevated calls/complaints or complex customer issues
  • Respond to client inquiries and requests in a timely manner to ensure client satisfaction, coordinating with internal business partners when necessary.
  • Enable the Support Team’s success by ensuring alignment with the Rivery’s mission and culture
  • You are organized and extremely responsive in following up with requests made of you from both internal stakeholders and customers.
  • You guide daily team execution of operational responsibilities and empower the  teams to continually improve and mobilize to execute their strategic initiatives
  • A report in a concise manner on complex issues to higher management

 

Requirements:

 

  • 5+ years experience in a customer support role
  • 2+  years experience managing a team
  • Familiarity with Data Engineering concepts & tools (ELT/ETL, SQL)
  • An understanding of ticket management, SLAs, and customer experience
  • Strong analysis and troubleshooting skills and experience.
  • Exposure to REST API-based services.
  • Excellent written and verbal communication skills
  • Ability to gracefully navigate high-pressure situations

 

Bonus:

  • Python knowledge
  • Experience with SaaS platform Support
  • Experience using a CRM such as Salesforce
  • Experience using Jira & Confluence

 

Rivery Offers:

  • Collaborative and innovative environment – make an impact on worldwide Rivery customers while working on the hottest cloud technology.
  • Leadership that supports and encourages professional growth and development.
  • Hybrid work
  • Company Stocks Options
  • Great location in Ramat-Gan, Fully stocked kitchen, Free entry to GYM 
  • Great environment, creative and innovative team.
  • You will be part of the Rivery community https://community.rivery.io/

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