How WalkMe Achieves a Single Data Repository with Rivery and Amazon Redshift

WalkMe™, a global leader in Digital Adoption Platforms (DAP), provides step-by-step, AI-driven guidance to help users navigate online tasks and software. By leveraging machine learning, WalkMe simplifies user experiences, boosts software adoption, and drives engagement for over 2,000 companies worldwide. 

With 35 million daily users across industries and offices in major cities like San Francisco, Tel Aviv, and Sydney, WalkMe focuses on enhancing efficiency and usability for businesses and employees alike.

Challenge Overview

As WalkMe’s business grew, so did the complexity of its data infrastructure. The company relied on Salesforce analytics, SAP reports, and other tools, creating silos that made cross-functional insights challenging. With Amazon Redshift as their data warehouse and Tableau for visualization, WalkMe recognized the need for a centralized data repository to unify their tools and reporting systems.

A single repository promised streamlined processes, better decision-making, and access to previously hidden insights. However, the challenge was to integrate diverse data sources seamlessly while avoiding the complexity of bespoke integrations or reliance on third-party tools that didn’t align with WalkMe’s KPIs. Without addressing these issues, WalkMe risked inefficiencies, slower decision-making, and missed business opportunities.

Solution Overview

WalkMe selected Rivery to transform its data ecosystem, leveraging its robust integrations and compatibility with Amazon Redshift. Rivery’s no-code platform enabled instant access to over 200 data connectors, allowing WalkMe to integrate data from Google AdWords, Facebook Ads, Twitter, LinkedIn, and other sources alongside their internal data.

Rivery’s solution eliminated WalkMe’s reliance on third-party tools with limited analytics capabilities, giving the company full control over its data. The seamless integration process ensured that all data—from sales and marketing to customer usage—was centralized, enabling the generation of actionable business insights.

With Rivery’s SaaS platform hosted on AWS, WalkMe benefited from a cloud-based approach that required no infrastructure maintenance. The integration was quick and efficient, aligning perfectly with WalkMe’s Amazon Redshift data warehouse and Tableau visualization stack. Rivery’s out-of-the-box capabilities ensured that WalkMe could consolidate its data while minimizing resource expenditure on infrastructure management.

Benefits Overview

WalkMe achieved a unified data repository in record time, creating a single source of truth accessible across its organization. The integration allowed 900+ employees to access real-time data, significantly improving decision-making processes at all levels of the business.

Key metrics and benefits include:

• Instant Data Access: Real-time insights available company-wide.
• Streamlined Processes: Unified data repository across multiple departments.
• Efficient Integration: No need for custom coding or third-party tools.
• Enhanced Insights: Cross-functional data analysis previously impossible due to silos.

By combining Rivery’s data integration platform with Amazon Redshift’s powerful warehousing capabilities, WalkMe created an infrastructure that supports its mission of simplifying user experiences.