By Alex Rolnik

ZenDesk

Integrates with:

The ZenDesk kit brings together a number of ticket centered reports to create a large dimension and metrics table. This data source captures insights to enable support and performance analytics.

This Kit includes…

Data flow and data model diagrams

Data schema information

Configuring this Kit for use

Variables

In this Kit, there are two variables that are used to make for dynamic use of target configuration. 

  • {Dataset_ZenDesk} is used in all Target configurations and queries as the target dataset ID.
  • {ZenDesk_Failure_Alert_Group} is used as the alert email address(es) for when a river fails.

Go to the Variables menu on the left side navigation bar and create variables for Dataset_ZenDesk and ZenDesk_Failure_Alert_Group. Then fill in the values as the Google BigQuery dataset where you would like the data to land and the email address(es) to which you would like the failure emails sent.

Connections

Kits are imported with ‘blank’ source and target connections. In order to use the Kit, you have two options:

  • Swap out blank connections with existing connections
  • Add credentials to the blank connections that come with the imported Kit

Have questions about this Kit?

Set up a meeting with a Rivery solutions engineer.

Time to Ride the River

Rivery is free to try - no credit card required.